Shipping policy

Last updated: 6 October 2026

Where we ship

NOLL currently ships within the United States only, including Alaska and Hawaii. We are not shipping internationally yet. If you're outside the US and want a hat, email help@shopnoll.com and we'll let you know when we can reach you.

What it costs

Shipping is free on every order in the contiguous United States. There is no minimum. Orders to Alaska, Hawaii and US territories are a flat $10.

How long it takes

Orders arrive in 3 to 7 business days in the contiguous US, and 5 to 10 to Alaska, Hawaii and territories.

These are estimates, not guarantees. Carrier delays, weather and peak periods can add time, and we'll tell you if we know something is running late.

If we can't ship within the window above, we'll email you before it passes and give you the choice to keep waiting or cancel for a full refund.

Tracking

You'll receive a confirmation email when you order and a second email with tracking once your parcel is on its way. If your order passes 7 business days without tracking, email help@shopnoll.com and we'll sort it.

Wrong address

Please check your shipping address at checkout. We're not able to redirect a parcel once it's with the carrier, and we can't refund orders lost because of an incorrect address. If you spot a mistake, email us immediately and we'll try to catch it before dispatch.

Lost or damaged parcels

If your parcel is confirmed lost in transit, or arrives damaged, email help@shopnoll.com with your order number and a photo where relevant. We'll replace it or refund you in full.

Returns

See our Refund Policy for how returns work. The 60 day window starts from the day your order is delivered, not the day you place it.