Shipping policy

Last updated: 12 August 2026

Where we ship

NOLL currently ships within the United States only, including Alaska and Hawaii. We are not shipping internationally yet. If you're outside the US and want a cap, email help@shopnoll.com and we'll let you know when we can reach you.

What it costs

Shipping is free on every order within the United States. There is no minimum.

How long it takes

Orders are processed within 1 to 2 business days, Monday to Friday, excluding public holidays. Once dispatched, delivery typically takes 3 to 7 business days in the contiguous US, and 5 to 10 business days to Alaska, Hawaii and US territories.

These are estimates, not guarantees. Carrier delays, weather and peak periods can add time, and we'll tell you if we know something is running late.

Tracking

You'll receive a confirmation email when you order and a second email with tracking once your parcel is on its way. If tracking hasn't updated after 5 business days, email help@shopnoll.com and we'll chase it.

Wrong address

Please check your shipping address at checkout. We're not able to redirect a parcel once it's with the carrier, and we can't refund orders lost because of an incorrect address. If you spot a mistake, email us immediately and we'll try to catch it before dispatch.

Lost or damaged parcels

If your parcel is confirmed lost in transit, or arrives damaged, email help@shopnoll.com with your order number and a photo where relevant. We'll replace it or refund you in full.

Returns

See our Refund Policy for how returns work.