Refund policy

Last updated: 12 August 2026

We want you to be happy with your NOLL cap. If it isn't right, you can return it within 60 days of delivery for a full refund.

What we can accept

To be eligible for a refund, the item must be:

• Returned within 60 days of the delivery date
• Unworn, unwashed and free from odour, hair, makeup, sweat or damage
• In its original condition with any tags and packaging included

Because a cap sits against your hair and skin, we cannot resell a worn item and cannot accept it as a return. Please try your cap on somewhere clean, and keep the packaging until you're sure you're keeping it.

How to start a return

Email help@shopnoll.com with your order number and we'll send you return instructions. Please don't ship anything back before contacting us — returns sent without instructions may not be traceable to your order.

Return shipping

We cover return shipping on US orders. When you contact us we'll email you a prepaid return label — you don't pay anything to send a cap back.

Please use the label we provide. Returns sent by another method, or without contacting us first, may not be traceable to your order and we can't reimburse postage we didn't arrange.

Refunds

Once we've received and inspected your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 days. Depending on your bank or card issuer it may take a further 5 to 10 business days for the money to appear.

There is no restocking fee. Original shipping charges, if any were paid, are not refunded.

Faulty or incorrect items

If your order arrives damaged, faulty or not what you ordered, email help@shopnoll.com within 14 days of delivery with your order number and a photo. We'll replace it or refund you in full, including all shipping costs, and we'll cover the return.

Exchanges

We accept exchanges within the same 60-day window, on the same terms as a return — the hat must be unworn with tags on. Email help@shopnoll.com with your order number and tell us what you'd like instead, and we'll send you a prepaid label and ship the replacement once the original reaches us.

If the replacement costs more, we'll send a payment link for the difference. If it costs less, we'll refund the difference to your original payment method.

Cancellations

If you need to cancel, email us as soon as possible. We'll do our best, but once an order has entered fulfilment we may not be able to stop it — in that case, treat it as a return once it arrives.

Questions

Email help@shopnoll.com and a person will reply.